About the Company
JIARUI EDUCATION, established in 2018 and restructured in April 2024, is a
professionally registered French language training institution in Canada. With a strong
faculty team comprising over twenty highly qualified university French professors and
active examiners, the institution boasts extensive teaching experience and profound
language expertise. JIARUI EDUCATION specializes in TEF and TCF exam
preparation. Thanks to its scientific teaching system and personalized tutoring services,
the institution consistently maintains a high pass rate, helping numerous students
successfully pass French exams in a short time to achieve their immigration goals. Over
the years, JIARUI EDUCATION has earned an outstanding reputation and brand
recognition within the French education sector. We are committed to providing
high-quality online French courses designed specifically for learners aiming to gain
French language points for Canadian immigration. Our courses are tailored for the TEF
and TCF exams, comprehensively covering all key topics. They incorporate a range of
innovative teaching methods to ensure you can master French quickly and effectively.
About the Role
Responsibilities:
Monitor students’ learning progress and create personalized follow-up plans to help them achieve their goals.
Communicate regularly with students via WeChat, phone, email, etc., offering study tips, support, and motivation.
Analyze data on attendance, assignments, and assessments to identify learning issues and coordinate with the academic team.
Help resolve student concerns related to learning, scheduling, or platform usage to improve satisfaction.
Motivate students to stay engaged and improve course completion and exam pass rates.
Contribute to student retention strategies such as renewals and referrals to maximize student lifetime value.
Gather student feedback and assist in refining learning processes and improving service quality.
Expected Salary Range: Starting from $42,000
Requirements
Requirements:
Bachelor’s degree or above, preferably in Education, Psychology, or Customer Success-related fields.
Strong interpersonal and empathetic skills to build trust-based relationships with students.
Familiarity with academic or customer support workflows; experience as a learning advisor, class supervisor, or user success manager is a plus.
Detail-oriented with analytical thinking; capable of interpreting learning data to identify issues and suggest improvements.
Resilient under pressure and skilled in time management, able to handle multiple responsibilities efficiently.
Proficient in using CRM systems, e-learning platforms, and office tools.
Passionate about education, service-driven, and committed to supporting students in their journey.